Poker table/felt cards (2023)

We do our best to ensure that our photos are as realistic as possible. However, due to inconsistencies from different monitors, light sources, digital photography and ink variations, we cannot guarantee that the color you see on your screen will accurately reflect the actual color of the product. Screenshots are for guidance only and should not be considered completely accurate.

To avoid problems - especially with larger orders - we advise you to order one of our sample bags online. You can also email one of our customer service representatives at sales@thefeltstore.com to request 1-4 free samples. Simply specify the type of felt and colors you are interested in, along with your name and mailing address. Please note that these samples will be sent by standard mail without tracking information.

See all The Felt Store videos here.

Dear customers, we inform you that with the increase in online sales, there has been an influx of lost and stolen packages. Keep an eye on the status of your orders using your tracking number to avoid unattended packages. Feltro Store is not responsible for lost or stolen packages.

Standard Delivery:
Please note that oversized packages may incur additional shipping charges.

• Orders ship within 1-3 business days.
• Longer processing times can occur with large order quantities or low inventories.
• Orders ship via FedEx Ground or Smart Post.
• Once an order leaves our factory, there may be additional wait times with the carrier. Up-to-date information on carrier wait times can be found at:
• fedex-updates.

shipping in 2 days:

• Orders are shipped the next business day.
• High quantity or low stock orders may take more than 2 days to ship. In that case, a customer service representative will contact you.
• Orders ship via FedEx 2Day.

Delivery service interruptions:
Bad weather conditions, natural disasters and other circumstances beyond our control may occasionally cause interruptions in transportation services. Be sure to visit the links below for updates on service alerts.

• Canada Postal Service Alerts
• UPS Service Alerts
• FedEx Service Alerts
• USPS-servicewaarschuwingen

Thanks for shopping at thefeltstore.com

At The Felt Store, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, simply return the items in their original condition within 30 days of receipt of shipment and we will issue you a refund minus shipping costs. Please note that sale items marked "FINAL SALE" are non-returnable.

Disclaimer: Customers are responsible for all shipping charges for returned products. Shipping and handling charges are non-refundable.

Follow the steps below to return a purchase made in our store.

Returning items by mail

1. Please contact our customer service atsales@tfeltstore.comof1-866-757-3358and request a Return Authorization Code (RAC).
2. Once you receive your RAC, pack the items securely in a box and include a copy of the packing slip. Write the delivery address and RAC on the package.

   Canadian return address:
   A Felt Store Inc.
   Avenida Wharton Glen, 2541
   Mississauga, ON
   L4X 2A8

   US return address:
   A Felt Store Inc.
   Abbott Road BAY 2 em 1971
   Lackawanna, Nova York
   14218

3. Drop off the package at your local post office or your preferred carrier location.

Return items in store

1. Bring your item to our Mississauga location during regular business hours.
2. One of our customer service representatives will assist you with your return.

There are no additional shipping costs for store returns. However, the original shipping costs for your order will not be refunded.

Conditions:

• Sale items marked "END SALE" in the product name cannot be returned or exchanged unless the item is defective.
• Off-roll adhesive items are FINAL SALE and cannot be returned or exchanged unless the products are defective.
• Custom-made products cannot be returned unless they do not meet the agreed specifications.
• The customer is responsible for shipping the return.
• We will refund the purchase price less shipping costs if the item is returned within 30 days of the order delivery date.

We are not responsible for lost or damaged packages sent to us for return. So please keep your tracking number when shipping your package. Felt Store reserves the right to refuse the return of an item if the packaging is open, damaged or not the original product.

Your account will be credited within 14 days of receiving your package. All refunds will be made to the original payment method.

Disclaimer: Orders over $800, excluding shipping, are subject to a restocking fee of 15% of the item's value.

Cut the roll material

The following restocking fees apply to media cut from the roll:

• 5-10 cut pieces = 15% of the item's value
• 11-20 cut pieces = 20% of the item's value
• 21+ cut pieces = 25% of item value

To avoid this, you can request up to three (3) samples by contacting one of our employees.customer service employeesor buying one from ussample bag.

Free boot liner return

Trunk liners can be returned free of charge within 30 days of purchase. A prepaid return label is included with each package shipped. Follow the instructions below to complete your boot liner return:

1. Place the trunk mats in a polybag or box for shipping.
2. Make sure all previously used labels are removed from the polybag or box.
3. Clearly indicate your order number, starting withTWEB, on the outside of the polybag or carton.
   • You will find your order number on the original packing slip or confirmation email you received after placing your order.
   • Attach the prepaid return label to the outside of the package you are returning.
   • Deliver your item to the nearest Canadian post office.

If your original packaging does not include a prepaid return label, please contact Customer Service atsales@tfeltstore.comor call 1-866-757-3358.

Conditions:

• For orders placed after February 4, 2022, the trunk liner can be returned free of charge.
• All boot liners must be in original condition to be eligible for return. Feltro Store does not accept returns that have been used or damaged.
• Items must be returned within 30 days of purchase.
• Out of stock trunk mats marked "FINAL SALE" cannot be returned.
• We do not offer exchanges. If you need a liner in a different style or size, we recommend that you follow our return procedure for a full refund and place a new order online.
• A 20% restocking fee applies to trunk accessory purchases over $300 CAD.